Industry
Automotive services
Platform
Desktop web application
Technologies used
Microsoft Power Automate,
OneDrive,
SAP Integration
Client
A leading automotive parts manufacturer was challenged with growing inefficiencies and delays in sales order processing. Handling hundreds of daily orders from distributors, workshops, and retailers through a legacy process led to frequent errors, processing delays, and missed requests. The lack of a centralized system made tracking and validation difficult, increasing operational costs and impacting customer satisfaction. To improve efficiency, accuracy, and order fulfillment speed, our client needed an automated solution that seamlessly integrated with their existing SAP system.
Requirement
The client required a comprehensive telemedicine solution that seamlessly connects clinics, laboratories, and healthcare practitioners. The solution needed to integrate advanced AI/ML capabilities to enhance diagnostic and operational efficiency. Additionally, it was essential to include both chat and video conferencing functionalities to facilitate real-time consultations and communication between patients and healthcare providers.
Challenges
With very high customer footfall—ranging between 500 to 1,000 customers per outlet in a day, managed by 75 to 100 staff— existing invoicing process was slow and effort prone. The client’s existing system, Microsoft Dynamics AX, lacked integration with the centralized billing system, leading to redundant data entry and significant delays in invoice processing.
01
Inefficient Manual Processes
The sales team manually processed orders received in XML, spreadsheets, and emails, making data entry prone to errors and duplication. The lack of automation slowed down processing, causing delays in order fulfillment.
02
Missed Orders & Lack of Tracking
Without a centralized system, tracking order status was difficult, leading to missed requests and unfulfilled orders. The absence of visibility increased operational costs and disrupted the sales workflow.
03
Slow & Unstructured Approval Workflows
There was no structured process to differentiate between product inquiries and confirmed orders. This inefficiency caused delays in approvals, real-time inventory validation, and order execution, impacting overall responsiveness.
04
High Data Entry Errors
Manual processes introduced frequent errors, resulting in reconciliation issues and transaction delays.
05
Lack of Real-Time Synchronization
The mobile sales application was not integrated with the central system, creating communication gaps and delays in processing transactions.
Solution
Power Automate-Enabled Sales Order Automation
To eliminate these inefficiencies, we implemented an automated Sales Order Management System powered by Power Automate, fully integrated with SAP. As soon as a request is submitted, the system identifies whether it is a product inquiry or a confirmed order. Orders are automatically validated, routed to SAP for processing, and updated in real time. Customers receive instant notifications with order status, estimated delivery timelines, and a live tracking link.
Automated Order Processing
Orders are captured digitally from emails, web portals, and ERP systems, eliminating manual data entry.
Real-time Order Tracking
A centralized dashboard provides full visibility into order progress and inventory levels.
Intelligent Validation
AI-powered checks prevent duplicate entries and flag inconsistencies.
Seamless SAP Integration
Orders sync instantly with SAP for stock updates and billing automation.
Workflow Automation
Requests are auto-routed for approvals and fulfillment, reducing delays and improving efficiency.
Medicine recommendations
Based on patients' symptoms, medicine recommendations will be provided to doctors for convenience of selection. This is done via an ML-trained recommendation engine.
AI Enabled Chatbot
A chatbot is supplied to patients to answer simple questions utilizing the LLM model. The Chatbot will provide basic guidance and direct users to the appropriate Doctor/speciality.
Results
The implementation of the automated sales order system delivered measurable improvements:
Zero Missed Orders
Real-time tracking ensured every order was accounted for, preventing revenue loss.
95% Reduction in Manual Errors
Automated validation eliminated data entry mistakes and order duplication.
50% Faster Order Processing
Instant approvals and seamless execution reduced turnaround time.
30% Operational Cost Savings
Reduced reliance on manual intervention led to increased efficiency and lower costs.
Enhanced Customer Experience
Faster responses and transparent tracking improved customer satisfaction, strengthening business relationships.
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Benefits
The primary benefit of the telemedicine solution is improved operational efficiency, which drives expanded market reach and better patient engagement.
Expanded Market Reach
Ability to serve a broader and more diverse patient base with enhanced accessibility features.
Enhanced Patient Engagement
Improved patient satisfaction and loyalty through convenient and high-quality virtual consultations.
Cost Savings
Reduced costs associated with in-person consultations and physical infrastructure.
Central Data Repository
Enables historical analysis and better decision-making.
Dynamic Report Generation
Provides real-time, actionable insights.
Assured Compliance
Easy compliance with internal policies and regulatory requirements.
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