The customer is one of the oldest Chamber of Commerce in middle east and a well-established service organizations devoted to the cause of promotion of the private sector contribution to the economy. The Chamber has devised a number of promotional and developmental services to provide support to the private sector initiatives in industry, trade and services.
The Chamber has extended dedicated service to the private sector and the community in general during the last fifty years in the following areas.
The Client had a SharePoint 2010 Web portal hosted in Internet. They had many custom solutions developed using different technologies. The client also had Siebel CRM for enabling self services to its customers. Due to lack of user friendliness the adoption was very low.
The client wanted to migrate the web portal to SharePoint 2013 and rebrand the website to support Web / Mobile UI. And in the process, have all Custom solutions, which were built using different technologies into a single platform.
The client was also were looking forward to allow its registered members to avail Siebel E services through same portal by enhancing user experience.
This essentially meant that client was looking to consolidate the IT landscape to enhance productivity, synergize effort to maintain systems and provide its partners and members with an enhanced user experience.
Aufait provided a Custom Solution built on top of SP2013 platform to allow the chamber’s registered members to login, create, view, and update their member information and service information in a secured and efficient. The application exposed only relative information to the Members and complete business logic was encapsulated using a Service layer on top Siebel CRM backend. All middle tier information is stored in SharePoint Lists to facilitate Administrators to manage the content efficiently and perform better analytics. We provided both English and Arabic UI for the members with required validations and checks.
SharePoint 2013 is very scalable platform, which can handle relatively any number of request, hits, data growth, etc. Eservices usage would increase by 125% due to availability in English / Arabic languages along with Desktop / Mobile UI. With SP2013 it became relative easy to manage such load and develop statistical / analytical to give a clear picture to chamber for planning.
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