Responsibilities

Service and product knowledge:

  • Ability to understand and document detailed technical information about the company's products and services.
  • Work with the sales team and understand customer requirements and document the initial proposal and pricing with winning proposal solutions.

Sales Support:

  • Assist the sales team with proposal creation, including technical content, product configurations, and pricing.
  • Collaborate with product managers to ensure accurate and up-to-date product information is available for the sales team.
  • Respond to customer inquiries and provide technical support during the pre-sales phase.

Market and Product Knowledge:

  • Stay up-to-date with industry trends, competitive products, and emerging technologies.
  • Continuously update knowledge of the company’s products and services.
  • Share insights and feedback with the product management team to help guide product development and enhancements.

Collaboration and Communication:

  • Work collaboratively with sales, marketing, and product development teams to ensure alignment and effective communication.
  • Prepare and deliver regular reports on pre-sales activities and customer feedback.
  • Contribute to the development of sales and marketing collateral, including brochures, whitepapers, and case studies.

Qualifications

  • Education: Bachelor’s degree in Business, Marketing, Computer Science, Information Technology, or a related field.
  • Experience: Minimum of 3-4 years of experience in a pre-sales, technical support, or similar role.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Strong analytical and problem-solving skills. Ability to think creatively and propose innovative solutions.
  • Customer Focus: Strong customer service orientation with a focus on building lasting relationships.
  • Team Player: Ability to work collaboratively in a team environment and contribute to team success.
  • Travel: Willingness to travel as needed to meet with customers and attend industry events.

Skills required

  • Experience with CRM software and other sales tools.
  • Familiarity / understanding of market dynamics.
  • Certifications in relevant technologies or sales methodologies.
  • Good command over MS excel, words and powerpoint

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to hr@aufait.in. Please include "Pre-Sales Engineer" in the subject line.

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